Privacy Policy
Welcome to VikSend ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information.
1. Information We Collect
We may collect the following types of information:
- Contact Details: Name, email, phone number, and company/firm name when you submit the Contact, Support, or Book Demo forms.
- Phone Number for Identity Verification: We collect your phone number when you voluntarily provide it to us for the purpose of verifying your identity and accessing secure documents.
- Business & Project Details: Information you provide in forms such as firm size, current solution, file volume, timeline, and any project notes or messages.
- Support Attachments: Files you upload to the Support form (for example screenshots or documents) when requesting help.
- Usage Data: Information about how you access and use the website, including IP address, browser type, pages visited, and analytics events collected via cookies or similar technologies.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To respond to inquiries, schedule demos, and provide requested services.
- To deliver customer support and resolve issues, including reviewing any attachments you submit.
- To improve our website, products, and services through analytics and performance monitoring.
- To communicate updates related to your request or our services.
- To detect, prevent, and address technical or security issues.
- We use your personal information, specifically your mobile phone number, to:
- Send you One-Time Passcodes (OTP) for multi-factor authentication.
- Verify your identity before granting access to secure documents.
- Provide necessary account support and security alerts.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data with trusted service providers that help us operate the website, process form submissions, deliver analytics, or provide customer support. These providers are only permitted to use your information to perform services on our behalf and are required to protect it.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Analytics and Form Processing
We use analytics tools such as Google Analytics to understand site usage and improve performance. Form submissions are processed by our hosting provider and forwarded to our team for follow-up. Support attachments are uploaded through the same form workflow and stored by the hosting provider for processing.
5. Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. Your Data Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete the data we hold about you. Please contact us to exercise these rights.
Your Rights & Opt-Out: You have the right to opt out of receiving SMS communications from us at any time. You can stop receiving messages by replying "STOP" to any message you receive.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us: